Job Description
Responsibilities -
- Manage large amounts of outbound calls in a timely manner
- Follow communication “scripts†when handling different topics
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Responsibilities and Duties
Skills and Qualifications -
- Previous experience of 1 years in a customer support role will be preferred.
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Qualifications:
Experience Requirements:
Skills:
