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: hr@systosplacements.com

‘Work from Home’ for an American E-commerce company

Systos Placements

Job Description

Company Name
Systos Placements
Job Title
‘Work from Home’ for an American E-commerce company
Job Discription

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by us for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

Salary: Email- INR Thirteen Thousand per month 
Chat- INR Fourteen Thousand per month

Knowledge & Skills Required

Desired skills:

 Action oriented, self-disciplined and organized.

 Effective time management skills and ability to prioritize work time to ensure productivity and department standards.

 Ability to communicate clearly with both internal and external customers.

 Good comprehension skills - ability to clearly understand and address customer issues appropriately.

 Good composition skills - ability to compose grammatically correct, concise, and accurate written responses.

 Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.

 Good typing skills.

 Preferred Criteria:

 Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

 Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

 Should ensure ‘Work-like’ environment with no disturbance during the work hours.

 

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

 Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

 Ability to empathize with and prioritize customer needs

 Demonstrates interpersonal skills with a diverse customer base

 Demonstrates conflict resolution, negotiation, and de-escalation skills

 Demonstrates ownership to resolve challenging customer issues, escalating when necessary

 Ability to determine customer needs and provide appropriate solutions

 Maintain regular and reliable attendance, including the daily schedule as assigned

 Flexible with the working schedule; may be expected to work weekends, holidays and events

 Ability to work overtime as required by business - as much as hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

 Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

 Ability to approach problems logically and rationally

 Action oriented and self-disciplined

 Organized and detail-oriented

 Ability to quickly and effectively prioritize work time in various departments to meet business need

 Ability to maintain composure in highly escalated situations

 

Qualifications required

Minimum qualification is + 2. Any graduate/ PG is eligible to apply.

Shifts: Rotational

Benefits: Night Shift Allowance, Over Time, Sodexo Coupons, Internet Reimbursement.

Industry Of Employer
BPO/Call Centre
No. Of Vacancy
70
Role
‘Work from Home’ for an American E-commerce company
Experience
Job Type
Fulltime

Desired Candidate Profile

Education Qualification
Compulsory Education

Company Profile

Company Name
Systos Placements

Job Posted At - 16 December 2017