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: hr@systosplacements.com

Technical Support Engineer (Voice process)

Systos Placements

Job Description

Company Name
Systos Placements
Job Title
Technical Support Engineer (Voice process)
Job Discription
Technical Support Engineer (Voice process):

CTC -  10000 - 15000 PM

Qualification - Any graduate - BE(IT)/BCA/BSc/Msc (Or any science graduate
Experience -  Fresher 

  • providing support, including procedural documentation and relevant reports;
    responding within agreed time limits to call-outs;
    prioritizing and managing many open cases at one time; 
    rapidly establishing a good working relationship with customers and other professionals.
    Research required information using available resources;
    Follow standard processes and procedures;
    Identify and escalate priority issues per Client specifications;
    Redirect problems to appropriate resource;
    Organize ideas and communicate oral messages appropriate to listeners and situations;
    Follow up and make scheduled call backs to customers where necessary;

    Skill and Knowledge Qualifications:

  • Person should be good learner.
  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Demonstrated proficiency in typing and grammar;
  • Knowledge of relevant software computer applications and equipment;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities;
  • Weekend working availability on a Saturday or Sunday
  • Able to work in rotational Shift.
  • Capable of working well under pressure 
  • Enthusiasm to be continually learning

Industry Of Employer
IT Software
No. Of Vacancy
5
Role
Technical Support Engineer (Voice process)
Experience
Fresher to 1 year 
Job Type
Fulltime

Desired Candidate Profile

Education Qualification
Compulsory Education

Company Profile

Company Name
Systos Placements

Job Posted At - 1 June 2016