: 0731-4280117, 9039091717

: hr@systosplacements.com

Technical Support Engineer (Voice process)

Systos Placements

Job Description

Company Name
Systos Placements
Job Title
Technical Support Engineer (Voice process)
Job Discription
providing support, including procedural documentation and relevant reports;
responding within agreed time limits to call-outs;
prioritizing and managing many open cases at one time; 
rapidly establishing a good working relationship with customers and other professionals.
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Industry Of Employer
IT Software
No. Of Vacancy
3
Role
Technical Support Engineer (Voice process)
Experience
Job Type
Fulltime

Desired Candidate Profile

Education Qualification
Compulsory Education

Company Profile

Company Name
Systos Placements

Job Posted At - 12 March 2016